Items can take 3 – 10 days to arrive in Australia due to courier delivery times. Also if you order on a Friday your items will be dispatched on Monday due to post office not being open on weekends (sorry). We always ship as soon as possible, but please be aware that the total delivery time is not always in our control because of external factors like Auspost delays, weather, flooding and public hols etc.

International orders can take more than a week depending on where they are going.

Our postage and delivery is subject to Australia Post times which can be viewed here

Do you offer wholesale? 

Yes! For all wholesale enquiries please contact [email protected] with quantities of each product you’re after. Please note that wholesale agreements are subject to approval.

How can I track my order?

If your order qualified for tracking, you will receive a confirmation email containing your tracking number once it has been dispatched (to the provided email address). To track your order, visit the Australia Post tracking website and enter your tracking number. It’s as simple as that!

What happens if I am not home when my order is delivered?

We recommend sending items to either a work address or PO Box to ensure someone will be there to accept delivery. If no one is available at the time of delivery, items will be left at the discretion of Australia Post. Alternatively, they’ll leave a collection card for you to pick it up from an Australian Post outlet at a time that suits you.

OMG! I entered the wrong delivery information.

No need to worry. Please get in touch with us by clicking here as soon as possible so we can check any orders or corrections in your delivery information. However, once your order has been dispatched it’s impossible for us to update any delivery information.

ORDERS

How do I know if my order has been successful?

You should receive an order confirmation email within one hour of purchase. If you have not received your order confirmation email within this timeframe, please contact us by clicking here as soon as possible.

 I want to change my order once I have submitted it?

Unfortunately, no changes can be made to your order once you have submitted it.

Can I cancel my order once I have submitted it?

Yes! If you catch us before it has been dispatched.

What happens if my payment method is not accepted?

Check that you have submitted the correct credit card number, security information and expiry date that’s the normal reason for payment issues. 

If there are insufficient funds in your chosen account try another card or alternative payment method or contact your bank.

If all else fails, and you think there might be a problem with our shopping cart, please contact us by clicking here as soon as possible.

EXCHANGES & RETURNS

What is the Steve Wynder return policy?

If something is wrong with your product like its faulty, shipped incorrectly or damaged we will exchange or refund your purchase within 10 working days with proof of your purchase. 

How do I return an item?

Contact us by clicking here to get the process underway. Please note, that Steve Wynder Hair & Beauty does not cover the postage costs for returns. We suggest considering a traceable service for returns to ensure they are received by us.

Do you offer refunds on sale items?

Unfortunately, we do not offer refunds on sale items.

If the item that I received is defective or damaged, what should I do?

If the item you received is defective or damaged, please contact us here as soon as possible.

How do I get an exchange or refund?

Please get in touch with us by clicking here.

How long will it take to receive my refund?

Once your refund has been received and approved, your refund will be processed within 10 working days from approval. If we can move faster, we will!

I have not yet received my refund?

If you haven’t received a refund within 10 working days of approval, please check with your credit card company as it can take some time before a refund arrives in your account. Alternatively, contact your banking provider regarding their processing time. With all options exhausted, please contact us by clicking here.

For all other inquiries please contact us by clicking here.